PGCSoft CRM Express Professional v2012.3.3.0
http://i35.fastpic.ru/big/2012/0317/58/eab968d628b6a6b359f588c73a86bf58.jpgPGCSoft CRM Express Professional v2012.3.3.0 | 40.6 MB
CRM-Express Professional - designed to automate processes, customer relationships, helping to organize the effective work of sales, marketing and service at all stages of customer interaction. Features include SMS abilities, Email Client, Calendar, address book, planner of the day, news client, the planner of meetings, library, company, bizayner forms magazine. CRM-Express is now fully multi-user and adapted to work in a network. Supports connection to unlimited number of users in your address book, calendar, purchase orders or invoices.
CRM-Express can manage your marketing, customers, sales and orders. Features include SMS abilities, Email Client, Calendar, Address Book, My work day, News Feeds, Meeting Planner, Company Library, Form Designer, Journal. CRM-Express Standard Edition is a single-user version. The Professional version is available as a multi-user networked version.
One Communication Center which supports Multiple Communication Methods
Communicate via Email, Fax and SMS. Store communicated messages by contact for easy retrieval.
SMS management
Send and receive SMS messages with Templates and Mail-Merge.
DTP Editor
Design email, newsletters, forms, templates, etc.
Import / Export
Import from Outlook Express, Outlook, Act, CSV, XML, V-Cards, etc. Export to XML, Html, Word, Excel, PDF, V-Cards, etc.
Sales Order Management
Create quotes, orders, invoices, view sales reports, etc. Creates invoices in PDF format for easy email.
Mailing List Management
Automate Subscription Sign-Ups, Mass Mail with Mail-Merge, etc.
Meeting Planner
Plan meetings with scheduler, reminders and calendar support
Time Management
Time management with "my work day" display, notebook, calendar, etc.
Allocation to contact
Allocate emails, sms, Faxes and other documents to the relevant account.
Easy to use
Menu items can be switched off to only show what you need. This simplifies the program to make it easier to learn and use.
Fax and Call management
Send Faxes, make calls with dial-up and call-timing
Email Client
Fast, Multi-threaded Email with Templates and Mail merge for Email Send and Receive
Reports
Create Sales performance and management reports quickly and easily
Personalized Tech Support
Get answers to all your questions via personalized email for 1 year
Common features CRM Express Professional:
A. Manage customer base, a detailed description of each client and contact person, the dynamics of change in the state of relations with customers, the ability to quickly enter and access to customer information;
Two. Manage your contacts with clients, account history of contact with clients, check the needs of clients, online transfer of information between departments, planning, contacts;
Three. Planning and control activities, coordination of work in time, a system of reminders and issuing assignments;
4. Managing business processes to work with clients, the creation of regulations to work with clients and patterns of action, sales, service complaints;
Five. Sales management, establishment of technology sales of various product groups, the management of the stages and phases of the sale, the creation of standard templates of action, the mechanism of the preparation of commercial proposals, mechanism of operation management and analysis of the sales cycle - "funnel" sales;
6. Integration with financial and accounting software allows you to create a single information space to work with clients;
7. Marketing Management - segmenting customers, manage marketing companies, evaluating the effectiveness of advertising and marketing campaigns;
Eight. Questioning - gathering information about customers, products, competitors, regions. Analysis of the questionnaires;
9. Telemarketing - providing mass of outgoing calls to a given scenario, clients call, contact and registration forms;
10. Service and warranty service. Accounting for goods in services: the serial number, date and type of service, management service addresses customers, managing service order treatment;
11. Multivariate analysis of sales, ABC sales analysis, analysis of work with clients, staff performance, analysis of client base;
12. The knowledge base of sales, products, competitors, service, structuring information, a keyword search, quick access to information;
13. Information protection, setting user access rights to information, providing the user access only to information on its customers;
14. Facilitate the implementation of routine operations, integration with e-mail, report preparation, assistant commissioning of new customers, find clients twins, batch-processing clients, filters.
15. And much more ......
Download Links
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